Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship
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Authors
Allen, J. A.
Pugh, S. D.
Grandey, A. A.
Groth, M.
Issue Date
2010
Type
Journal Article
Language
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Alternative Title
Abstract
Description
Citation
Allen, J. A.; Pugh, S. D.; Grandey, A. A.; Groth, M. Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship. Human Performance. 2010. 23(2):101-115.