Online communication technology and relational development

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Authors

Bhappu, Anita D.
Ebner, Noam
Kaufman, Sanda
Welsh, Nancy

Issue Date

2009

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Book, Section

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Abstract

Key to success in negotiation is managing and enhancing relationships. This concept can be difficult to convey in short-term executive training courses where students have little time for relational development. Not to worry: the authors assert that by strategically using online communication before, during, and after such courses, students can effectively both train for, and depend on, good relations at a distance.

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Citation

Anita D. Bhappu, Noam Ebner, Sanda Kaufman & Nancy Welsh, Online Communication Technology and Relational Development, in Rethinking Negotiation Teaching: Innovations for Context and Culture 239 (Christopher Honeyman, James Coben & Giuseppe De Palo eds., 2009).

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DRI Press

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