Online communication technology and relational development

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Authors
Bhappu, Anita D.
Ebner, Noam
Kaufman, Sanda
Welsh, Nancy
Issue Date
2009
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Abstract
Key to success in negotiation is managing and enhancing relationships. This concept can be difficult to convey in short-term executive training courses where students have little time for relational development. Not to worry: the authors assert that by strategically using online communication before, during, and after such courses, students can effectively both train for, and depend on, good relations at a distance.
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Citation
Anita D. Bhappu, Noam Ebner, Sanda Kaufman & Nancy Welsh, Online Communication Technology and Relational Development, in Rethinking Negotiation Teaching: Innovations for Context and Culture 239 (Christopher Honeyman, James Coben & Giuseppe De Palo eds., 2009).
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DRI Press
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