Rough day @ work: Resolving conflict through an online simulation

dc.contributor.authorEbner, Noamen_US
dc.contributor.authorEfron, Yaelen_US
dc.contributor.cuauthorEbner, Noamen_US
dc.contributor.editorBiech, Elaineen_US
dc.date.accessioned2014-06-27T13:47:07Z
dc.date.available2014-06-27T13:47:07Z
dc.date.issued2012en_US
dc.date.year2012en_US
dc.description.abstractRough Day @ Work is an online role-play simulation designed to help managers improve and increase their skills in managing intra-organizational conflict situations. In addition, it allows participants to practice bringing their conflict management skills to bear through online communication.|Two employees working together suffer from intense clashes of style and personality. Their constant bickering is not only affecting their own productivity, but that of the entire department. Their manager refers them to a new online mediation program administered by the Human Resources department.|This simulation is designed to be carried out via email exchanges, but can also be tailored to be used through other communication platforms such as videoconferencing.en_US
dc.description.pages67-76en_US
dc.identifier.citationNoam Ebner & Yael Efron, Rough Day @ Work: Resolving Conflict Through an Online Simulation, in The 2012 Pfeiffer Annual: Training 67 (Elaine Biech, ed., 2012).en_US
dc.identifier.ssrnhttp://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=425153
dc.identifier.urihttp://hdl.handle.net/10504/60533
dc.identifier.viafhttp://viaf.org/viaf/269233977
dc.identifier.wcihttp://www.worldcat.org/identities/viaf-290334870/
dc.program.unitSchool of Lawen_US
dc.program.unitWerner Institute for Negotiation and Dispute Resolutionen_US
dc.publisherPfeifferen_US
dc.publisher.locationSan Francisco, CAen_US
dc.subject.fastSimulation methodsen_US
dc.subject.fastSimulation methodsen_US
dc.titleRough day @ work: Resolving conflict through an online simulationen_US
dc.title.workThe 2012 Pfeiffer Annual: Trainingen_US
dc.typeBook, Sectionen_US
dc.typeBook, Section
dc.url.fasthttp://id.worldcat.org/fast/1035551en_US
dc.url.fasthttp://id.worldcat.org/fast/01119166
dc.url.fasthttp://id.worldcat.org/fast/1119166en_US
dc.url.link3http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2393046
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