Exploring Baldrige Leadership and Engagement Criteria: A Phenomenological Qualitative Study

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Authors
Lozano, Ryan Michael
Issue Date
2019-06-20
Type
Dissertation
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en_US
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Abstract
This dissertation in practice examined the impact of Baldrige-based leadership on workforce engagement from a phenomenological qualitative study conducted at a small specialty-manufacturing firm in Texas. This study included interviews conducted with leaders and followers of the research organization, document reviews were conducted of Baldrige-related materials, and observations of leadership meetings and completed factory floor production operations were completed. Based upon findings from this study, an evidence-based proposed solution is presented consisting of four primary leadership behaviors demonstrated to improve workforce engagement. Hands-on leadership, engagement interactions, cross training, and transparency form the body of the proposed solution, with recommendations provided for implementation, assessment, and opportunities for conducting further practical research on this topic. Keywords: Leadership, Baldrige, workforce engagement, performance excellence
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Creighton University
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Copyright is retained by the Author. A non-exclusive distribution right is granted to Creighton University and to ProQuest following the publishing model selected above.
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