Writing and Managing Email

Abstract

Presenters: Shelley Schafer and Cherlyn Wilson Date: May 31, 2023 Time: 11:00 AM - 11:45 AM Objectives: Differentiate between when to use an email vs chat vs telephone vs in-person Write clear, concise subject lines and shorter, more succinct emails Identify when to use Reply to vs Reply to all and when to use CC or BCC Use the Outlook Flags, Follow-ups and Reminders features to save time and improve efficiency