Conflict Competency of Youth Ministry and Children’s Education Leaders
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Authors
Harb, Paulina Teresa
Issue Date
2024
Volume
Issue
Type
Thesis
Language
en_US
Keywords
Alternative Title
Abstract
AbstractA descriptive case study approach was utilized in a southeastern United States Catholic Diocese to gain a better understanding of the conflict competency of eight ministry leaders to explore their competence in dealing with conflict pre and post education intervention. Participants were provided with a conflict scenario in a preliminary interview then an online training program featuring six video modules with pre and post quizzes. Subsequently, they had a second interview with a different conflict scenario to assess any changes in their approach following the training. The training provided tools in understanding conflict, peer mediation, empathy, active listening, collaboration, and emotional intelligence. The participants demonstrated more effective ways of approaching conflict to seek mutually beneficial solutions with maximal results. The researcher proposes to utilize this training program to educate leaders and their teams in conflict competence.
Keywords: conflict, empathy, active listening, collaboration, emotional intelligence, peer mediation
Description
2024
Citation
Publisher
Creighton University
License
Copyright is retained by the Author.
A non-exclusive distribution right is granted to Creighton University and to ProQuest following the publishing model selected above.