Looking back to leap forward: The potential for e-mediation at work
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Authors
Parlamis, Jennifer
Ebner, Noam
Mitchell, Lorianne D.
Issue Date
2016
Volume
Issue
Type
Book, Section
Language
Keywords
Alternative Title
Abstract
This chapter provides an overview of the broad field of Online Dispute Resolution (ODR), setting the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. It describes the context in which e-mediation has developed and grown, and considers non- e-commerce uses for e-mediation, such as the use of e-mediation in workplace conflicts. The primary aims of this chapter are (a) providing an overview of the ODR field and (b) provoking new and promising areas of expansion for e-mediation generally and in the workplace specifically. It proposes several research avenues as well as suggestions for the application of e-mediation to online and on-ground workplace disputes, based on current research. The chapter encourages further exploration and experimentation in the field of e-mediation.
Description
Citation
Jennifer Parlamis, Noam Ebner & Lorianne D. Mitchell, Looking Back to Leap Forward: The Potential for E-mediation at Work, in Advancing Workplace Mediation Through Integration of Theory and Practice (Katalien Bollen, Martin Euwema & Lourdes Munduate eds., 2016).
Publisher
Springer International Publishing