Emotional Intelligence in Leadership: A Mixed-Methods Study on Enhancing Team Dynamics and Performance

Abstract

This dissertation investigated the role that emotional intelligence (EI) plays in leadership and how it can be effectively used to improve team performance and function in the workplace. The purpose was to evaluate a 10-week EI training programs’ outcomes on team dynamics (communication, conflict resolution, and collaboration), and team performance (revenue and productivity) within a professional services firm. A mixed-methods approach was used which included qualitative data collection methods including narrative storytelling and semi-structured surveys, and quantitative data collection methods such as EQ scores and performance indicators. Self-awareness, self-management, social awareness, and relationship management were identified as key components of EI and their effect on team dynamics (e.g., communication, conflict resolution) and team performance (e.g., revenue, productivity) was investigated. The semi-structured surveys showed that team dynamics improved. The quantitative data for team performance showed improvements in revenue and productivity, some of which were statistically significant. The findings provide evidence that the implementation of an EI training program will result in improved leadership behaviors, team dynamics and team performance.