ODR and interpersonal trust
No Thumbnail Available
Interpersonal trust is a necessary element for successful negotiation and mediation process. Conducting those processes online, however, necessitates navigating an environment in which trust is significantly diminished. This chapter explores the challenges to trust in the online world, and provides guidance to negotiators and mediators for developing and maintaining interpersonal trust whilst communicating through online media.
Noam Ebner, ODR and Interpersonal Trust, in Online Dispute Resolution: Theory and Practice: A Treatise on Technology and Dispute Resolution 203 (Mohamed S. Abdel Wahab, Ethan Katsch & Daniel Rainey eds., 2012).
Eleven International Publishing